FAQ'S

{Manufacturing Information}

All products are handmade with all natural ingredients. We source our ingredients from various reputable vendors. If at any time a vendor changes their product in any way that compromises the integrity of our product, we reserve the right to obtain ingredients from a different source. This may result in slight difference in smell, color, or texture in some products.

Please be aware that extreme temperatures, hot or cold, may alter the appearance of some products. If you have concerns about a product once you have received it, please do not hesitate to reach out to us.

We make an effort to only use certified organic ingredients. We do not use added color, preservatives, or any other chemicals in our products. Deviant Charme products have shelf life of 3-6 months (unopened). We recommend all products be used within 30 DAYS of being opened for the best results.

These products are tested by personal use by the manufacturer and brand ambassadors. We do not participate in animal testing.

{Product Warnings}

All products on this site are for EXTERNAL USE ONLY unless otherwise specified on the label.

Products have not yet been FDA approved. We are currently reviewing the requirements for this process.

Test products in a small inconspicuous location and allow up to 48 hours for any possible reaction to present itself. In the event of any adverse reaction, we will offer store credit to replace the product with one that works for you. If irritation occurs, stop use immediately and consult a physician.

These products are not intended to treat, diagnose, or cure any disease or ailment. We only offer remedies based on research of the benefits of the individual ingredients in each product. The statements on this site have not been evaluated by the FDA or by any medical professional. The statements on this site are not intended to replace or represent the medical opinion, evaluation, diagnosis, treatment, or prescriptions provided by any medical professional or specialist.

{Shipping Information}

Our shipping carrier of choice is USPS. Shipping charges are determined by the weight of the package and location. Deviant Charme uses flat rate boxes to cut shipping costs as mush as possible, however larger orders may be more expensive. Charges are based on the current rates set by USPS. Once your item is listed as shipped, USPS is responsible for your package. Tracking information is available for all packages.

If the carrier loses or damages your order in transit, they are responsible and you will have to file a claim directly through USPS. All packages are insured through USPS, contact your local post office to complete this process. If a package is delayed, we will not ship a new order to replace the delayed order.

Please double check your address before you submit your order. Deviant Charme is not responsible for packages delivered to an incorrect address. If you do submit an order with the wrong address, send us an email as soon as possible to correct it. Orders are generally processed with 1-2 business days. Once the order has been delivered to the post office, we cannot make any adjustments.